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Order and delivery terms

Ordering and delivery

Okwinder.com is the marketplace/online store of Autotalliolli Oy (Y: 2873989-4). These general terms and conditions apply the terms of the delivery contract are applied in the business relationship between Autotalliolli Oy and its customers.

Autotalliolli Oy

Order and delivery terms

1. Seller

Okwinder.com. is the marketplace/online store of Autotalliolli Oy (Y: 2873989-4). These general terms and conditions apply the terms of the delivery contract are applied in the business relationship between Autotalliolli Oy and its customers. The services and products offered by Autotalli Oy are subject to the contractual terms and conditions defined by the service provider in question.

Autotalliolli Oy has the right to update these terms and conditions without prior notice. In the law the changes that take place enter into force immediately as such, unless otherwise provided by law. Orders apply the terms and conditions in force at the time of ordering, which are available on the okwinder.com website.

Autotalliolli Oy’s customer accepts these terms and conditions from the product’s okwinder.fi online store. These terms, to which Finnish law applies, are valid from 12 February 2024.

2. Customer

for companies. When ordering, the customer commits to the contract, order, and delivery conditions valid at that time.

The customer can place their order via the shopping cart in the okwinder.com online shop. The customer will automatically receive order confirmation. If for some reason you do not receive an order confirmation, please contact our customer service contact by email (original@okwinder.fi).

Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart in the online payment service.

3. Products and price list

The prices of products sold in Finland are stated with value added tax. Products sold to EU countries outside of Finland are sold to business customers without VAT. VAT is added to the price of a product sold to a private customer. Value added tax is invoiced at the time in force according to the tax rate.

Prices do not include transport. Online store prices are valid until further notice. We reserve the right to change delivery costs and prices. These delivery terms and prices are valid only in Finland.

We reserve the right to cancel the order in case of clear price errors. All products sold on okwinder.com are sold ” as is”. Autotalliolli Oy /okwinder.com has the right to cancel the customer’s order if the price information is incorrect or the availability is incomplete due to technical or other problems. In the event of a price error, the customer’s will be returned get their money back.

The products shown in the product images may differ from those offered or contain products that are not part of that configuration. You may purchase up to four (4) devices/products from the online store. For larger orders, please contact us by email at original@okwinder.com or request a quote using the contact form on okwinder.com.

4. Responsibility and rights of the online store

Autotalliolli Oy/Okwinder.com is not responsible for any errors that may occur during order processing or delivery for damage caused by disruptions and errors or delays caused by force majeure or from the unreasonable difficulty of the operation due to a similar reason. Considered a force majeure such an unforeseeable circumstance or change of circumstances, which is Autotalliolli Oy’s beyond the scope of influence, and which cannot reasonably be overcome.

Such disclaimers situations can be, for example, a measure by the authorities, a war or its threat, a rebellion, a riot, a pandemic (e.g. COVID), a disturbance independent of okwinder.fi in the flow of mail, in automatic data processing, in data transmission, other electronic communication or access to electricity, caused by fire or other accident suspension or industrial action such as a strike, lockout, boycott or blockade.

Force majeure or the other mentioned above the circumstance entitles the online shop to suspend the delivery of orders until further notice. Okwinder.com is obliged to notify the customer as soon as possible of the force majeure that has occurred from the barrier.

The online store is open 24 hours a day all year round. We reserve the right to take the online store or part of it is temporarily unavailable, for example for website maintenance or hardware maintenance. The right to delete the order placed if the user circumvents or violates the terms of use of the service or acts in violation of the law.

Autotalliolli Oy reserves the right to make changes to the service and unilaterally change all conditions. The customer must regularly read the terms and conditions to in order be able to consider the changes made to the terms and conditions. Autotalliolli Oy/Okwinder.com is not responsible for any third party (for example carrier or cooperation company) from damages caused.

5. Customer and order

In transactions between business customers and Autotalliolli Oy/Okwinder.com, the Finnish Commercial Code applies, unless otherwise stipulated in these terms and conditions. The valid Finnish and European Union consumer protection legislation.

These terms and conditions are not valid to the extent that they limit the consumer’s rights from what is stipulated in the mandatory legislation. When placing an order, the customer is obliged to provide their complete contact information: for business customers, information about the contact person’s name, from phone number and e-mail as well as social security number, postal address, phone number, and if necessary, billing address. The consumer customer must provide name, address and telephone number, e-mail address, and date of birth when paying by invoice.

The customers’ information is stored in okwinder.com’s customer register, which the information is used to maintain the customer relationship. Okwinder.com has the right to process and hand over the register data for justified purposes (such as direct marketing) Personal Data Act (523/99) in accordance with. Autotalliolli Oy’s customer service is responsible for the customer register.

According to the data protection regulation the privacy statement can be viewed by agreement at Autotalliolli Oy, Toivonkuja 5, FI-71800 Siilinjärvi, Finland. The customer can deny the use and processing of his data for marketing purposes and check himself information by contacting the online store’s customer service. Contact must be made in writing and to be delivered signed to the address: Autotalliolli Oy, Toivonkuja 5, FI-71800 Siilinjärvi, Finland. More information in the privacy statement.

6. Cookies

The Okwinder.com website uses cookies, which can be used to further develop the website to be more user-friendly and to provide better offers and more personalized product recommendations for the consumer customer. A cookie is a small text file that okwinder.com’s web server saves the user to the hard drive. The user’s web browser probably accepts cookies with default settings, but the user/customer can also prevent the use of cookies from the browser settings or by deleting cookies from the browser after using the service. More information about browser-specific usage can be found in the browser manufacturer’s instructions.

7. Contact information and product reviews

The contact information requested from the customer in connection with the order is used for the delivery of the order or the information appearing in it to clear up ambiguities and to invite product reviews after purchase, unless specifically stated otherwise. Responding to the product review invitation is voluntary. The invitation includes only those already purchased by the customer products. In connection with the review, the customer’s contact information is not shown publicly. Okwinder.com uses information collected through reviews for the development of customer experience, product selection and services.

8. Communication

Communication between Autotalliolli Oy/Okwinder.com and the customer takes place by e-mail or telephone. The customer undertakes to observe after placing the order to his email. Okwinder.com automatically sends an order confirmation of the order, which can be viewed order information and order number. The order confirmation serves as a receipt for pre-paid products. On the bill and when paying, the invoice acts as a receipt.

9. Binding of trade agreement

A binding sales contract comes into force when the customer has placed an order in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart in the online payment service.

10. Payment terms and order

As a rule, products and delivery costs are paid by online payment when placing the order. More below payment methods. The right of ownership and possession of the product is transferred to the customer only after the purchase price has been paid in full. After ordering, the customer will receive an order confirmation in their e-mail. Confirmation absence means that the order has not been registered in the system. In this case, the customer must immediately contact customer service.

11. Customs duties

If the products are delivered outside the EU, the customer is responsible for any customs, import or other charges. Customs clearance procedures vary from country to country. For more information, please contact your local customs office. If customs clearance is required, the customer is responsible for all related costs and understands that customs clearance may cause a delay to the original delivery time estimate.

12. Payment methods

You can pay in the online store in two different ways:

1. Stripe The online store’s payment intermediary is Stripe or one of the other commonly used payment service providers, through which payment can be made with several different payment methods. You can read more about Stripe at: https://stripe.com/en-fi

2. Paypal The order can also be paid through the PayPal payment service. You can read the PayPal more about the payment service: https://www.paypal.com/us/home Delivery

13. Delivery

Delivery time
The delivery time of the products depends on the product. If it is a stock product, we deliver the products as soon as possible according to the selected delivery method within two to twelve (2-12) working days. All products may not be in stock, so we will confirm the estimated delivery date of the ordered devices separately.
We are not responsible for delays that are caused by reasons beyond our control and that are regulatory or outside of our influence or what is otherwise generally considered a force majeure.

Delivery method and delivery costs
For each product, the possible delivery methods are marked in the shopping cart, from which the customer can choose the best in the shopping cart that suits you. The price of transportation for the product depends on the size and weight of the product. We’re detaining the right to change the shipping costs if there is a clear error in the shipping costs for the product.

Shipping costs include normal freight and packaging costs. You can check the shipping costs in the shopping cart. For normal shipping costs are not included, for example, from ferry and wharf transport or other exceptional ones, such as Finland transport costs caused by the transport of external/international orders. We offer these additional services require transport separately. If the seller has not been informed about the need for additional services in advance, we can also collect the costs arising from these transports from the customer afterwards.

14. Problem situations in transport and defective products

Obstacle force majeure
Force Majeure means possible failures of Autotalliolli Oy/okwinder.com to fulfill obligations under these terms of delivery that arise outside of its control about an existing obstacle that it could not have considered when placing the customer’s order and which the consequences could not reasonably be avoided or overcome.

Such barriers may include, but are not limited to, public law discretionary administrative decisions or unilateral decisions of an authority which affect actions in accordance with the order and delivery relationship, epidemics, quarantine restrictions, fires, floods, strikes, lockouts, industrial disputes, riots, acts of terrorism or specific threats of terrorist activity, for transport orto energy resources.

Strike, lockout, disruption of public transport or logistics, boycott, and other industrial ones actions constitute a Force Majeure event even when they have a direct effect on the order and for actions according to the delivery relationship. Autotalliolli Oy/okwinder.com is not responsible for the delivery of the order being prevented, becomes difficult or delayed due to circumstances beyond the company’s control, such as a strike, disruption of public traffic or other similar things that complicate or prevent the company’s operations of the activity.

Autotalliolli Oy/okwinder.com is not responsible for delays caused by force majeure or from direct or indirect damages or losses caused by delayed delivery.

15. Lost, damaged or incorrect product

If the product has been lost during transport, damaged or the wrong product has been delivered to the customer, the the customer reports the error immediately to the address original@okwinder.fi or by mail: Autotalliolli Oy, Toivonkuja 5, 71800 Siilinjärvi, Finland.

If the product is lost or damaged during transport, the customer:

1) submits a damage report to the transport company/post office and

2) reports the error immediately (business customer within 14 days at the latest) in writing to the above address.

If the product is clearly damaged in transport, the consumer customer must immediately make a complaint about the matter in the manner of his choice to the transport company of the method of delivery (e.g. damage notification in the mail).

16. Dispute resolution

To these order and delivery terms and to disputes and disagreements arising from the distance sales contract Finnish law applies. Autotalliolli Oy/okwinder.com reserves the right to change its order and delivery conditions. Before ordering, the customer/payer must familiarize himself with the order and delivery conditions valid at any given time.

When the customer is a consumer, the customer has the right to settle disputes arising from the distance sales contract to be resolved by the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board for processing, the consumer customer must contact the magistrates’ consumer advisory service (www.kuluttajaneuvonta.fi). The consumer customer also has the option of using the European Commission maintained online dispute resolution forum (https://ec.europa.eu/odr).

The consumer can withdraw a lawsuit against Autotalliolli Oy regarding disputes arising from the debt relationship of the contract, either in the district court of Autotalliolli Oy’s domicile or in the district court of its location in Finland, in whose jurisdiction he has his residence. If the customer does not have a place of residence in Finland, disputes will be processed in the district court of Autotalliolli Oy’s domicile.

17. Warranty and error liability

In case of possible compensation, the product will be partially or fully compensated. We do not replace potential ones indirect or direct costs caused by a quality defect, and no loss of income. After all, you are in warranty matters in connection with the customer service of the okwinder.fi online store. For business customers, the devices are sold as they are at the time of purchase.

18. Intellectual property rights

Okwinder.fi web service content texts, including images, videos, product information, works, data, trademarks, brand names, trade names, etc., belong either to Autotalliolli Oy or to a third party property protected by intellectual property rights such as copyright and other laws.

Autotalliolli Oy arrests all rights to the content of the okwinder.fi online store and the online service, unless otherwise stated. Autotalliolli Oy reserves all its intangible rights to its products, incl. e.g. industrial rights (e.g. design rights) and copyrights (regardless of whether they may be in the domicile of the foreign customer recognized, compliant, registered or not by applicable laws).

19. Responsibility for the online service and its content

Autotalliolli Oy does not guarantee the accuracy of the information on the okwinder.com website/e-store is correctness. Product prices, pictures, product information, product availability and everything else in the online service the material is published without warranty. Autotalliolli Oy is not responsible for the information in the online service of possible direct or indirect damages.

Autotalliolli Oy reserves the right without prior notice, at any time and for any reason to change the terms of use of the okwinder.fi online service, content, appearance, availability, or other features of the online service. Autotalliolli Oy does not guarantee okwinder.com – uninterrupted or error-free operation of the online service and is not responsible for its availability. Provided subject to mandatory legislation, Autotalliolli Oy is not responsible for any use of the online service, damage caused by their prevented use or other related reasons.

Okwinder.fi – the online service may contain links to pages maintained or owned by third parties. The user must read and accept their possible terms of use when moving to these pages before use getting started. It is not possible for Autotalliolli Oy to influence the content of pages whose author or publisher is someone other than Autotalliolli Oy, and Autotalliolli Oy is not responsible for the pages produced by these third parties’ content, functionality, or other features.

The Okwinder.com online service can use technologies, which require the installation of applications and additional features produced by third parties. Autotalliolli Oy is not responsible for the functionality of third-party applications and additional features installed by the user, of disturbances and errors caused by them, or other related or resulting damages.

20. Right of return, exchange, and cancellation

The right of return and cancellation applies only to consumer customers. In a business transaction, the right to return is only, if the delivered product is different from the order. Defective products are subject to consumer protection laws 14-day exchange and return right. The consumer customer has orders ordered through the okwinder.fi online store and 14-day right of return for delivered products.

If it is a customer-tailored product regarding the characteristics of the goods, the seller’s responsibility is limited to the information provided by the buyer. All exchange and return matters, please contact customer service by email before returning.

Returnable or the product to be exchanged must be in its original packaging, unused, without defects and resaleable. The purchase price will be returned to the account indicated by the customer minus the return costs, when the return has been received, processed, and approved. In all situations concerning returns and exchanges consumer customers must be in contact with the online store for 14 days (business customers immediately) within the receipt of the product to arrange the return and receive the return documents. For products returned without agreement, the business/consumer customer is responsible for all costs caused by the return expenses. Return costs are charged to the customer.

If the customer has ordered the wrong product and the product can be exchanged, the customer is responsible for the costs caused by the exchange costs. If the delivered product is different from the order, okwinder.fi is responsible for the exchange costs. The consumer customer has the right to cancel the order free of charge if it happens before the product delivery for delivery.

If the consumer does not want to receive his order, he should contact us to okwinder.fi customer service as soon as possible. If the returned product is against the buyer’s law the prescribed duty of care has been used, the company has the right to collect the value reduction up to the product’s full value up to the price including return costs.